At Social Bite, we take pride in providing you with top-quality products and a seamless shopping experience. However, we understand that there may be times when you need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our online store.
1. Eligibility for Returns
You are eligible to initiate a return or exchange if you meet the following criteria:
You must request a return within 30 days of receiving the product.
The item must be in its original condition, unused, and in its original packaging.
The product should not fall under any of the non-returnable or non-exchangeable items listed in Section 3.
2. Initiating a Return
To initiate a return or exchange, please follow these steps:
Contact our Customer Support Team: Reach out to our dedicated Customer Support Team by sending an email to mail@socialbite.co with your order number, the item(s) you wish to return, and the reason for the return.
Wait for Approval: We will review your request and, if eligible, provide you with further instructions, including a return shipping label.
Packaging: Carefully package the item(s) in their original packaging or an equally protective container to prevent damage during transit.
Ship the Item: Attach the provided return shipping label to the package and ship it back to the address provided in the return instructions.
3. Non-Returnable and Non-Exchangeable Items
Some items are not eligible for return or exchange, including but not limited to:
product is damaged
product is glued to an object
4. Refunds
Once we receive the returned item and inspect its condition, we will process your refund. The time it takes for the refund to be reflected in your account may vary depending on your payment method. Please note that shipping fees are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size, color, or an alternative product, please specify your request when contacting our Customer Support Team. We will guide you through the exchange process.
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work swiftly to address the issue by offering a replacement or a refund, depending on your preference.
7. Contact Us
If you have any questions or need assistance with your return, our Customer Support Team is here to help. Feel free to reach out to us at mail@socialbite.co, and we will respond promptly.
Social Bite reserves the right to amend this Return Policy without prior notice. Please ensure you review the policy each time you make a purchase to stay informed of the most current guidelines. We appreciate your trust in us and value your satisfaction with our products and services.
